Behavioural
Frameworks
Two behavioural competency frameworks are available in each of the
assessment products. The leadership competency framework can be used for
managerial, technical and professional jobs whilst the sales and customer service
framework is more for appropriate for internal or external customer service
and administration roles.
Recruitment –
Benchmark Role Description
Screening and Selection benchmarks assist organisations to define the
recruitment standards for each role and assist organisations to accurately
match applicants to the jobs applied for within seconds. The leadership
benchmark framework comprises eight behaviours and the sales and customer service,
six.
Development –
Benchmark Role Description
Developing People benchmark assists organisations to assess individual, team
or organisational performance and provides accurate information for the
training and development of management and staff at every level. The
leadership benchmark framework comprises eight behaviours and the sales and
customer service, twelve.
Leadership
Sales & Customer Service
Leadership
Sales & Customer Service
Leadership
Sales & Customer Service
